Refund policy

Returns Our return policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, we can't offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

  • Gift cards
  • Downloadable software products
  • Perishable goods
  • Intimate or sanitary goods
  • Hazardous materials or flammable liquids

Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.

Late or missing refunds If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund, please contact us at [your email address].

Sale items Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at [your email address] and send your item to: [your return address].

Shipping costs for returns You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

How to initiate a return To initiate a return, please contact us at [your email address] with your order number and reason for return. We will provide you with return instructions.

Contact Us If you have any questions about our return and refund policy, please contact us at [hailoz02store@gmail.com]